Amazon & Ecommerce VA
Amazon virtual assistant and ecommerce VA: listings, seller account management, inventory, orders and customer messages. From a VA who writes code.
Product listings, order processing, inventory, customer messages and store upkeep across Shopify and Amazon. Handled by someone who can also fix the code when the fix needs code.
Most ecommerce virtual assistants can work a queue. Fewer can open the theme file when a listing renders wrong, or write the script that reconciles 400 SKUs between two catalogues. That second half is where stores actually lose money, and it is the half I cover.
My rate is $10 per hour. There is no agency margin on top, because there is no agency. You are hiring the person doing the work. Most stores start with a part-time weekly block and scale from there. For project work, such as a store build or a migration, I quote a fixed price up front.
What an ecommerce VA does for your store
Product listings and catalogue work
Adding and editing products, variants, images, metafields and collection assignments. Titles and bullets written for how people actually search, not copied from your supplier's spec sheet. Bulk edits by CSV or script when the catalogue is too big to click through.
Order processing and fulfilment
Daily order review, tracking uploads, supplier and 3PL coordination, returns and refunds. The routine that stops a store quietly bleeding chargebacks and unhappy reviews.
Inventory and multi-channel sync
Keeping stock accurate across storefronts and channels. This is where most VAs stop and most problems start, because the fix is usually a script or an integration, not more manual checking.
Customer messages
Answering pre-sale questions, order status, shipping and returns, in your brand's voice, inside your helpdesk. Escalating what genuinely needs you.
Store upkeep and on-page SEO
Collection and product page titles, meta descriptions, alt text, internal links and structured data. Broken link sweeps. App audits. Theme fixes when a listing displays wrong.
The part most VAs cannot do
I write the code. Liquid, PHP, JavaScript and SQL, so when a task turns out to be technical there is no handover and no second contractor.
Written into the theme instead of another monthly app subscription for something the store only needs once.
Twelve supplier CSVs merged and normalised in one pass, rather than copy and paste.
Fixed after an app update, rather than a support ticket that sits unanswered for five days.
The problem solved, rather than a report telling you that you have one.
How we would start
- 01You send your store URL and your backlogWhatever is piling up. I look at the store before we talk.
- 02We do a 30-minute callI tell you what I would take off your plate first and roughly how long it takes.
- 03A paid trial weekSmall, defined, no retainer commitment. You see the actual work before deciding anything.
- 04Then a weekly blockAdjustable up or down as the workload moves.
Part of the job, not an extra
Listings drift. Titles get edited, variants get orphaned, images get swapped and nobody notices until the numbers move.
Keeping the catalogue correct is routine work rather than a project, so it runs inside the weekly block instead of being quoted separately.
Recent ecommerce work
Five catalogues, five currencies and five sets of shipping rules, kept aligned rather than drifting apart.
Before hiring
Shopify, Amazon, or both?
Both. Shopify is where the deepest proof is, including the five-store DECKO operation. Amazon covers listings, inventory, order handling and account upkeep.
What are your hours?
I work Philippine Standard Time, UTC+8. That is full overlap with Australia and Asia, and early mornings with US clients. Messages answered within 24 hours on weekdays.
Can you actually edit my theme, or just use the admin?
Theme code. Liquid, CSS and JavaScript, always on a duplicated theme so nothing goes live before you have seen it.
Do I have to commit to a monthly retainer?
No. Start with a paid trial week.
Will you handle customer emails?
Yes, in your helpdesk and your brand voice.
What if the work turns out to need real development?
Then I do it. That is the point of hiring someone who writes code. See full-stack development for larger builds.
Built with this service
Other ways I can help
I build software, and I measure whether it works.
The same questions I research are the ones I ask on client builds: is it reliable, is it fast, is it easy to use, and is it secure. Those four drove satisfaction in my ICT portal study, and they shape how I scope and test every project.